Our
return policy is quite simple. If for any reason you are unhappy
with a product you receive from WarnServiceParts.com you may
return it within
10 days of delivery for credit to your card or
you may choose to have us apply that amount towards another purchase.
If
the product you have received from WarnServiceParts.com is defective
or damaged, you may return it for full credit towards another
purchase or exchange it for the same item.
If
the product you have received from WarnServiceParts.com is
incorrect due to your ordering error (i.e. you ordered the
incorrect item), or for any other reason besides damage or
defect, the following applies:
1.
You may return the product for a refund. You must pay
shipping, and shipping costs are not refundable. A 15%
restocking fee will be deducted from your refunded amount.
or
2. You
may request to exchange the item for another product. Shipping
and return costs are not refundable. You will be charged
a $5 handling fee for the exchange.
or
3. You may
request a credit. Shipping and return costs are not refundable
and will be deducted from your credit. A $5 handling
fee will be charged.
NOTE: Special
order items are NOT returnable nor will we issue a refund.
We do like
to find out what you are unhappy about so that we may be given
the opportunity to make it right for you. However we do understand
ordering from a catalog or over the internet makes it very difficult
to be sure if it is just what you wanted. So if it's not quite
what you thought it would be just let us know.
Send an email
to info@WarnServiceParts.com and
be sure to include your name, address and your order number.
Also include a description of the problem and what you would
like us to do for you. We will issue you a Return Goods
Authorization ("RGA") number. You must
write this RGA number on the carton. You must
pay for shipping to return the item to us. Shipping costs
are not refundable.
After we receive
the product back in a re-sellable and unused condition we will
refund your money less any shipping charges. If the product has
been used we cannot accept it back and it will be returned to
you.